Chapter 1
Discussion Questions no.3

1. Discuss how a CIO might handle Schrage's scenarios using the suggested process for ethical decision making presented in this chapter.

    In this chapter, CIO might handle Schrage's scenarios using the right thing in developing the customer relation management/CRM system or the right ethical decisions to make the the business developed.They must be critical in choosing the right decision to make sure that they would produced a good system.

2. Discuss the possible short-term losses and long-term gains in implementing ethical solutions for each Schrage's scenarios.

     Short term losses here fails because clients here are not doing the right thing to their jobs Some readers argued that CIO's must consider the company's long term need than just current needs. Because readers know what kind of solutions they would do to this.
 
3. Must business choose between good ethics and financial benefits? Explain your answer using Schrage's scenarios example.


       For me it is no because ethics is important to earn financial benefits .Good ethics means recommending concepts of right behavior therefore we should combine them instead of separating to maintain the good condition of the business to earn financial benefits.

Chapter 2
Discussion Questions no.3

1. How can organizations and vendors change their certification programs to test for skills as well as core knowledge ? What issues might this introduced?


        Organizations and vendors needs good communication and problem solving skills as well as perseverance to get the job done well and must focus to the skills and knowledge to their related projects. Issues here is all about the learning of the workers that may applied and how to use them wisely.


2. What are the primary arguments against certification and how can certifying bodies change their programs to overcome these shortcomings ?


      Knowledge of IT does not necessarily translate into quality IT work therefore to overcome this shortcomings we must apply our skills specially on training in IT so that we can used it to our works in the near future specially on IT community skills are very important to gain knowledge.

3. What are the benefits of certification ? How might certification programs need to change in the future to better serve the needs of the IT community?


       Employers making good use of certification so that they can easily find jobs and easily determine what kind of employee you are. This certification can be justify that you are attending a training related to IT community.This may also the way that you might be in a good future .